Franchise General Manager Store 1403

Job Summary:
The General Manager is responsible for overseeing all aspects of the organization's operations, ensuring its growth, profitability, and success. They provide strategic leadership, manage day-to-day operations, and foster a positive work environment.

Key Responsibilities:

1. Leadership and Management:

• Provide strong leadership to department heads and staff.
• Hire, train, and manage key personnel.
• Set and monitor performance goals.

2. Strategic Planning:

• Develop and implement long-term strategic plans.
• Analyze market trends and make informed decisions.

3. Financial Management:

• Create and manage budgets.
• Monitor financial performance and implement cost control measures.

4. Operations Management:

• Oversee daily operations for efficiency and quality.
• Streamline processes and workflows.

5. Customer Relations:

• Maintain a focus on customer satisfaction.
• Address customer concerns and develop strategies for customer retention.

6. Business Development:

• Identify new opportunities and markets.
• Develop and implement growth strategies.

7. Compliance and Legal Matters:

• Ensure compliance with laws and regulations.
• Manage legal matters and contracts.

8. Reporting and Communication:

• Report to senior executives or the board.
• Communicate goals, strategies, and results to stakeholders.

9. Problem Solving:

• Resolve operational and personnel issues.
• Make informed decisions to overcome challenges.

10. Performance Evaluation: - Evaluate department and employee performance. - Implement performance improvement plans.

11. Continuous Improvement: - Identify opportunities for process improvement. - Stay updated on industry trends and technologies.

12. Risk Management: - Identify and mitigate risks to the organization. - Develop risk management strategies.

Skills:

• Strong leadership and management skills.
• Excellent communication and decision-making abilities.
• Financial acumen.
• Problem-solving and strategic planning skills.