IT Support Technician

Starting pay for this job is $26.00/hour. This position is an onsite position located in Dallas, TX

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We are currently seeking a dedicated IT Support Specialist to enhance our technical support team. The successful candidate will possess a robust background in IT support, demonstrating a keen understanding of networking protocols, hardware troubleshooting, and software management. Expertise in managing multifunction printers, thermal printers and proficiency across various operating systems, including iOS, MacOS and Windows 10/11, is essential. Familiarity with Google Workspace, Active Directory and ITSM tools such as Jira and Confluence will be advantageous.

Key Responsibilities

• Serve as the initial point of contact for resolving hardware, software, and application issues for all users
• Ensure timely and effective resolution of Service Desk tickets in adherence to Service Level Agreements (SLAs)
• Facilitate the onboarding process for new hires, including account provisioning and de-provisioning, with a focus on excellence in service
• Diagnose technical issues, leveraging available tools and adhering to established procedures and policies
• Install, configure, and maintain multifunction and thermal printers, ensuring operational efficiency
• Oversee network performance and security, implementing best practices for IT infrastructure
• Manage and resolve issues with iOS, MacOS, Windows, and Android-based handheld scanners
• Provide support outside of standard working hours, including after-hours and weekends, as required

Qualifications

• A minimum of two years’ experience in an IT support capacity
• Comprehensive knowledge of networking principles, including configuration and troubleshooting techniques
• Hands-on experience with multifunction printers and thermal printers
• Proficiency in administering iOS, MacOS, and Windows platforms
• Exceptional problem-solving abilities
• Excellent communication skills, both verbal and written
• Capability to operate autonomously and collaboratively within a team environment

Education

• High School Diploma or GED equivalent

Preferred Certifications

• CompTIA A+
• Network+
• Security+
• JamfPro Certification

What We Offer

• Comprehensive benefits package for full-time employees including medical, dental, vision, pet insurance and legal insurance 
• 401(k) with company match that is immediately vested
• Life and ADD insurance
• Opportunities for career growth with a dynamic company
• Time away from work

Our Values at Work

We believe that ACTIONS speak louder than words and our company values align to those ACTIONS.

In Our Daily Work, This Looks Like:

• ACCOUNTABILITY: Set clear objectives and prioritize your tasks Hold yourself and your teams accountable for meeting deadlines Learn from your mistakes and use it as a learning opportunity to improve next time
• CHALLENGE WITH CURIOSITY: We challenge and engage with each other through curiosity and a drive to innovate and transform. This encourages us to learn from one another, be open-minded to other perspectives and possibilities, and continuously improve and problem-solve with intensity. We persevere through challenges, observe patterns, and pay attention to the details to make connections others may overlook, allowing us to exceed expectations.
• TRANSPARENCY & HONESTY: Maintain open and consistent communication. Admit mistakes and take ownership Document decisions to help avoid misunderstandings
• INNOVATION: Work with the end-user in mind and create solutions that will add value Question existing norms, assumptions, and best practices Experiment and take calculated, data-driven risks
• OBJECTIVITY: Utilize data and make data-driven decisions at every opportunity
• NIMBLENESS: Utilize time management to help stay focused and on task with urgency es and make adjustments accordingly Delegate and trust others to handle specific responsibilities with resources and support
• SUCCESS THROUGH OUR CUSTOMERS: Know your audience and the type of work they expect to receive as the end-result of a project, initiative, or task Seek feedback at different stages to ensure you’re on the right track Foster collaboration among cross-functional teams to ensure you’re providing the best experience and service to our consumers

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.  We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

We are an Equal Opportunity Employer

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