Specimen Resolution Assistant

Specimen Resolution Assistant I

Job Summary:  Medical Diagnostic Laboratories(MDL), a member of Genesis Biotechnology Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

The Specimen Resolution Assistant will assist in the resolution of all specimen discrepancies received by the Quality Control department.    

Essential Functions: 

• Contact physicians, sales staff, and clinical laboratory via fax or phone call to clarify any missing or discrepant information.
• Fax, log and monitor all discrepancy notices.
• Handle incoming and outgoing phone calls with clients.
• Process test additions and cancellation requests.
• Coordinate the shipping of specimens per the physician’s request.

Additional Responsibilities:

• Assist SRC Coordinator as needed with projects or additional tasks.
• Performs other similar or related duties as required or assigned.

Job Qualifications:  General Knowledge, Skills, and Abilities (KSA’s) required 

• Basic computer literacy.
• Previous customer service or phone experience preferred.

Physical Demands: Physical, Mental and Workplace Environment Conditions

• The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk.
• The employee is required to type, and must be able to communicate any errors or issues.
• The employee must be able to verbally communicate well on the phone.
• The employee must regularly lift and/or move up to 5 lbs. and occasionally lift and/or move up to 20 lbs.
• Specific vision abilities required by this job include: close vision, distance vision, color vision & focus.

Workplace Conditions: Workplace Environment Conditions

• Office environment.
• The noise level in this environment is usually mild to moderate.

Education and Certifications: 

• High school diploma.

Visit us at https://www.genesisglobalgrp.com/

Genesis Biotechnology Group is a member of Genesis Global Group, an equal opportunity employer.