Retail Supervisor

The Retail Supervisor assists the management team in the daily operations of the store.

Supervises and leads retail associates within the store location. This role works a rotational assignment supervising various retail categories.  Ensures excellent customer service is provided to customers.

Essential Functions and Responsibilities:

• Assign, guide, coach and train employees while performing the work of a Sales Associates as needed.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Ensures excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results

Supervisory Responsibilities:  

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school graduate or equivalency but not required.
• 2 years’ experience with retail with Point of Sale (POS) systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.

Certificates, Licenses, or Registrations: N/A

Computer/Technology Skills:

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities:  

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Verbal and written communication skills
• Time management
• Prioritization

Work Environment: While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.