Desktop Support Specialist

Location: 116 Williams Avenue, Brooklyn, NY, 11207

What You’ll Do

Your role as Desktop Support Specialist is key to ensuring that our users have access to systems that are up-to-date and working effectively. You’ll deliver support for problems reported to the Help Desk Ticketing System for desktop computers, laptops, peripherals, and mobile devices. And you’ll work independently and manage/prioritize multiple tasks.

Your responsibilities will include:

• Receiving and documenting requests for support.

• Configuring new desktops, routers, modems, and similar devices.

• Performing regular preventive maintenance and inventory of company assets.

• Updating computer operating systems and other important software.

• Providing suggestions on appropriate training for staff.

• Traveling to our sites in the New York City metropolitan area, Suffolk County, New Jersey, and Philadelphia if necessary.

You’re a great fit for this role if you have:

• Bachelor's degree or equivalent experience and skills.

• A minimum of two years’ experience supporting end users.

• Commitment to outstanding customer service.

• Patience to interact calmly and respectfully with users who may have limited computer knowledge.

• In-depth knowledge of Microsoft applications.

• Strong communication skills, both oral and written.

• Strong analytical skills, with the ability to work well under pressure.