Systems Engineer (Hybrid)

• Positions Summary 

  The Systems Engineer is responsible for the needs of our Campus infrastructure and is critical to the success of our staff and students.  Reporting to the Manager, Technical Operations Engineering, they would be part of a growing team of engineers that work together to stabilize, secure, and modernize the existing environment.  They will work closely with project management, staff, and leadership to help us reach our goals, innovate, and provide exceptional support to our environment. 

   

  Position Responsibilities 

  • Troubleshooting and diagnosing systems problems and determining the most appropriate means of resolution to improve systems performance. 
  • Supporting the planning, procuring, designing, developing, configuring, and commissioning of systems and associated resources for monitoring and incident management. 
  • Monitoring the overall performance of systems to assess the need for updates, upgrades, enhancements, preventive maintenance, and new systems, and recommending options for upgrading and improving the performance of systems. 
  • Technical Support: Act as an escalation point for complex issues, ensuring timely resolution and minimizing downtime. 
  • Systems documentation and policy design/compliance. 

   

  Knowledge, Skills and Abilities 

  • Education: Bachelor’s degree in computer science, Information Technology, or a related field and/or [5] years equivalent work experience and certifications.
  • Relevant certifications in Infrastructure and Systems management preferred. 
  • In-depth knowledge of hypervisors, server hardware, storage devices, and operating systems. 
  • Experience with cloud technologies (Office 365, Exchange Online, Azure, AWS)
  • Exposure to enterprise identity management (Okta, Microsoft, etc.)
  • Systems protocol concepts (DNS, SMTP, SFTP, IIS). 
  • Systems monitoring concepts (SolarWinds, 24x7, etc.). 
  • Ability to understand, support and communicate senior management goals and decisions. 
  • Excellent communication skills, both verbal and written, synchronous and asynchronous. 
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues efficiently. 
  • Familiarity with Network troubleshooting preferred, diagnosing issues across all OSI layers. 
   

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