Shift Leader

Position Summary 

The Shift Leader assists in inspiring and developing their team, upholding Luna Grill’s high standards, and providing exceptional guest service and awareness to ensure the guests of Luna Grill will become “Raving Fans”.  Will be responsible for running a great shift by providing leadership and guidance in utilization of training tools to the Cashiers and assist the manager as needed. 

Essential Responsibilities 

• Provides knowledge to cashiers and team trainers and empowers the team to provide great guest service and awareness 
• Assists with training of team members  

• Informs guest(s) of LTO’s and menu changes and makes recommendations accordingly. 
• Demonstrates knowledge of the brand and menu items by answering questions about our food, beverages and other restaurant functions and services 
• Takes guest’s food orders and handle cash and credit transactions according to standards 
• Works with kitchen staff to meet any special requirements for ingredients and preparation of food 
• Delivers food and beverages to guests in a timely and efficient manner 
• Performs side work at the start and end of each shift as required and checks team members our of position if scheduled as MOD 
• Maintains cleanliness, organization, and mise en place in the service area, dining room and restrooms 
• Monitors and observe guest’s dining experience.  Ensure guests are satisfied with the food and service.  Respond promptly and courteously to any requests 
• Thanks guest for their visit and invite them to return 
• Delegates tasks to front of the house team regarding day-to-day operations 
• Assists with counting inventory and entering into the computer system 
• Assists with morning admin duties, bank runs, DBR, placing and invoicing Sysco/beer/wine 
• Assists with training new front of the house team members 
• Ensures restaurant is running efficiently while Manager is absent 
• Attends all schedule team member meetings/training and brings suggestions for improvements 
• Takes necessary meal and rest breaks accordingly  
• Clocks in and out of the restaurant in a timely manner 
• Appropriately tends to guests using the BLAST method 
• Takes necessary meal and rest breaks accordingly  
• Managers must adhere to Rest & Meal Policy
• Other duties maybe assigned

Education/Experience Requirements 

One (1) year restaurant experience preferred and or team management/supervisorial; Luna Grill experience is ideal. High School Diploma Required.     

Knowledge, Skills and Abilities

• Must represent Luna Grill’s 12 Characteristics as outline in the Team Member Handbook.
• Possess and instill high quality standards for production and guest service. Strong leadership and problem-solving skills.
• Detail oriented, organized and efficient.
• Safety-minded.  Effective communication skills.
• Courteous, friendly, and professional manner.  Ability to work productively with minimal supervision. 
• Trustworthy and reliable. Possess excellent basic math skills and have the ability to operate a cash register or POS system. Computer literate using Microsoft Office. 
• Bi-lingual in English and Spanish preferred - must be able to communicate (speak, read, write) in the primary language of the work location.