Catering - Catering Coordinator

Position Summary 

The Catering/Sales Coordinator ensures standards are always upheld in the Catering Department.  Handles all phone inquiries, online orders, and third-party orders in an effective and efficient manner and validates as appropriate the client/customer is completely satisfied by confirming Luna Grill standards are being met.   

Essential Responsibilities 

• Catering/Sales Coordinators are responsible for following all Luna Grill standards. 
• Helps ensure we are hitting weekly and monthly sales goals. 
• Answers incoming phone inquiries/orders from clients via the call center phone and provides exceptional customer service throughout the entire process. 
• Inputs catering orders accurately into the computer system. 
• Manages online and third-party orders received via e-mail or online 

• Maintains guest satisfaction by investigating and resolving complaints about food quality and/or service in a timely and effective fashion. 
• Assists in managing deliveries with our third-party delivery partners 
• Works with third-party partners to resolve any opportunities that may arise 
• Assists in following up with clients to ensure their experience was in accordance with Luna Grill standards. 
• Handles office support duties, such as filing, phones and emails as needed. 
• Helps ensure we are hitting weekly and period sales goals. 
• Assists with various catering sales and marketing activities as needed. 
• Assists Catering Manager and Director of Catering as needed. 
• Team Members and Managers must adhere to policy.
• Managers must hold team accountable in regard to Meal and Rest Break Policy. 

Who We Are 

We are Lunatics and we mean every bit of it! We are devoted to protecting our high standards through our culture, training and development. Each and every Lunatic is encouraged to be the spark that leads to our next success. And as we grow, we grow as a team of ONE staying humble in our successes. We hope to leave a lasting impression on not only our guests but to each other.

If it’s not already evident, it soon will be that people are our number ONE priority. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there.

We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.  

Knowledge, Skills and Abilities 

Must have exceptional customer service and communication skills. Extensive knowledge of Luna Grill products is strongly preferred but willing to train the right candidate (candidate would be required to work/train at one of the restaurants).  Must be able to read, write and speak fluent English.  Bi-lingual skills a plus. Must possess basic math skills. Ability to resolve product and/or service opportunities in a calm, patient and effective manner. Sales experience a plus but not required.  Position requires the ability to use Microsoft Applications (Outlook, Word and Excel).  

Education/Experience Requirements 

High School Diploma or Equivalent Required.   One Year or more experience in restaurant or call center environment strongly preferred.