Sales & Service Coordinator

We have an exciting opportunity for a Sales Coordinator at the Aloft Atlanta Downtown Hotel. We are actively looking to meet the best and brightest talent in the hospitality industry. The Sales Coordinator will play an essential role in the overall success of our sales team. The ideal candidate will be able to connect with people in a meaningful way. They will have a hands-on approach that will contribute to satisfied and loyal clients.

Responsibilities:

• Respond to group inquiries and other requests promptly
• Block groups in hotel systems
• Prepare showrooms and give tours to walk-in clients
• Create and distribute flyers for special events
• Oversee group blocks and rooming lists, ensuring accuracy using our reservation system.
• Route billing, payments, etc.
• Prepare reports for revenue management and sales teams
• Assist with scheduling and servicing meeting rooms as needed
• Order and inventory sales amenities and supplies
• Provide support and sales insight
• Other duties as assigned by management

Requirements:

• Minimum of 3 years experience as a Front Desk Agent in the hotel industry
• Front Desk or Sales experience with the brand is strongly preferred
• Highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional customer service skills required
• Professional attire required
• Strong computer skills, email, Excel, must be trainable in Sales systems
• Excellent communication, problem-solving, and presentation skills required
• Lightspeed and Delphi FDC experience desirable