Gift Shop Clerk

The Gift Shop Clerk at the TWA Hotel is vital to ensure visitors feel welcomed when entering the TWA Gift Shop. Duties include, but are not limited to, customer service, gift shop sales, and maintaining a clean, inviting gift shop for visitors and guests. We are looking for someone that can work independently, has experience in retail, communicates effectively with both guests and staff, and provides a friendly, welcoming atmosphere for all that visit the gift shop.

DUTIES AND KEY RESPONSIBILITIES • Greet and welcome all patrons • Maintain a friendly, professional, customer care attitude when interacting with guests and team members• sell merchandise • Be available to answer questions regarding gift shop merchandise• Follow all procedures for opening and closeout of registers and reconciliation of receipts. • Gift shop sales and customer service • Clean, restock, and maintain gift shop and front desk.

QUALIFICATIONS • A passion for people • Experience in hospitality or retail preferred • High school diploma required; • Knowledge of POS systems • Ability to work with individuals from a wide variety of ethnic, cultural, and economic backgrounds • Ability to identify and positively resolve guest inquiries as they arise; strong decision making skills necessary.