Assistant General Manager
Hampton Inn & Suites Steele Creek, 6220 Caden Rd, Charlotte , Carolina del Norte, Estados Unidos de América
Sol. nº 7286
viernes, 28 de junio de 2024
The Assistant General Manager at the Hampton Inn & Suites by Hilton Charlotte Steele Creek assists the General Manager in ensuring guest satisfaction, operating the hotel efficiently, and focusing on achieving hotel profitability.
ESSENTIAL FUNCTIONS:
- Comply and ensure adherence to MCR standards and regulations to encourage safe and efficient hotel operations.
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
- Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate and Brand training programs.
- Ensure all levels of service are maintained in accordance with directives given by regional leadership.
- Participate in required Manager on Duty coverage as scheduled.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
- Comply and ensure adherence to MCR and Brand standards and regulations to encourage safe and efficient hotel operations.
- Assist the General Manager with the creation of financial reports as required by MCR. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- Be in the public areas during peak times, greeting guests and helping as needed.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
- Must have a positive attitude and willingness to learn.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
- Must have a high school diploma or GED.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
- Previous supervisory experience preferred.
- Progressive experience in the hotel industry, including Rooms and Food & Beverage departments.
Otros detalles
- Grupo de puestos Hotels
- Tipo de pago Salario
- Tasa de contratación mínima $50,000.00
- Tasa de contratación máxima $55,000.00
- Fecha de inicio del trabajo viernes, 28 de junio de 2024
- Hampton Inn & Suites Steele Creek, 6220 Caden Rd, Charlotte , Carolina del Norte, Estados Unidos de América