Field Service Technician

• You are both electronically and mechanically inclined and are knowledgeable in completing a variety of repairs
• You are comfortable working outside in urban environments and proficient in working safely with various power and hand tools
• You are dependable, exhibit a strong work ethic, and take pride in your work  

If yes, then we have your next career opportunity!

Motivate is seeking qualified Field Service Technicians to join our bikeshare team. The technicians will help maintain bikeshare station terminals and components. Traveling around the system, the station technicians will check the bikeshare station terminals and components, providing maintenance and technical assistance to ensure proper operations. This role will report to our Long Island City location.

About the Role

• Complete maintenance and test functionality of station terminals and components, performing diagnostic testing and troubleshooting malfunctions, and completing repairs
• Ensure stations are charged; switching and charging batteries as needed and maintaining solar panels
• Demonstrate technical and hand/power tool proficiency to diagnose, switch out and/or repair electronic/electrical systems, including sim cards, circuit boards, and wiring, as well as mechanical and hardware components
• Operate a motor vehicle through an urban environment making frequent stops on a route
• Accurately and thoroughly record all maintenance and repair activities
• Follow all safety regulations, policies, and protocols

About You

• You display technical aptitude for both electronics and mechanical systems; previous experience in technical troubleshooting, identifying, and resolving issues; a background with electronics, repair, construction, or related preferred
• You are safety-minded first, experienced using a hammer drill and pallet jack and are comfortable with hand and power tools; forklift experience is a plus 
• You are technology proficient, comfortable using smartphone apps, email, chat/text, and can learn new technology and software applications
• You have a valid driver's license and can pass a motor vehicle record check
• You are comfortable driving, stopping, and working in busy, outdoor urban environments 
• You can lift to 75 pounds repeatedly and can stoop, bend, and stand for long periods

About Motivate  

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.   

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.  

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past. 

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

Work Perks

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave 
• 401k retirement plan 
• Free annual bike share membership 
• Opportunities for growth

Interested? Apply now!  

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission. 

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.