Theaters Host (Part-Time Regular)

Position Title:  Theaters Host

Department:  Admissions & Guest Services

Reports to: ​Guest Services Supervisor​

Pay Class: Part-time Regular

FLSA Status: Hourly, Non-Exempt 

Position Summary 

The Theaters Host is responsible for providing excellent customer service to Pacific Science Center visitors and customers in our theater spaces. They ensure guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center’s mission and values. They seek opportunities to enhance the guest experience by performing usher duties in our PACCAR and Boeing IMAX Theaters and Laser Dome, accurately handling box office ticketing (evening only) and concessions sales transactions, and sharing information about onsite operations, programs and membership opportunities. 

Essential Duties & Responsibilities 

• Customer Service: Provide an excellent guest experience by: 
  • Warmly greeting guests at our theater box office, in our concessions areas, and in our theater locations.
  • Facilitate entry and exit from our theater locations, including validating tickets upon entry.
  • Responding to guest inquiries in a manner consistent with Pacific Science Center’s mission and values 
  • Processing transactions in a quick, efficient, and helpful manner 
  • Proactively responding to individual needs with a positive attitude 
  • Being knowledgeable about our Membership program 
  • Provide film or show recommendations according to group size, ages, interests, and time 
• Sales Transactions: Conduct IMAX and Laser ticket and concession sales in accordance with Science Center procedures 
• Operational Support: Contribute to overall operational functions by: 
  • Lending support and assistance to projectionists, laserists, supervisors and managers, informing them of security, first aid, lost person, and lost item situations.  
  • Promptly informing other departments, such as Facilities, Exhibits, and Custodial, of malfunctions, damage, or mess. 
  • Assisting in theater maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning and occasionally moving heavy items.  
• Financial Integrity: 
  • Provides for the accurate tracking of PSC assets by properly receiving, storing, rotating and inventorying stock. 
  • Contribute to the maintenance of valuable PSC assets by guarding against theft of property, performing routine maintenance and cleaning of property, and promptly reporting any malfunctions. 
• Regulatory compliance:
  • Assure PSC is promoting hygiene and disease prevention by applying measures designed to protect public health while providing concessions sanitation and maintaining the cleanliness of the concessions sales area.
• Other duties as assigned.

Position Requirements

• Knowledge of best practices and principles of guest service industry, including creating positive impressions and interactions, conflict resolution, and promoting safety.
• Demonstrated understanding of effective daily operations in a public venue; including Point of Sale (POS) systems
• Familiarity with content of theaters, concessions, and Pacific Science Center operations
• Awareness of safety, security, and emergency responses
• Basic computer skills and familiarity with the Microsoft Office Suite
• Skilled customer service provider
• Speed and accuracy while handling money
• Written and oral communications are clear and effective with all audiences. 
• Attention to detail and ability to multi-task
• Adaptable to changing situations; responsive to time sensitive problem solving
• Ability to exercise sound judgment and flexibility should difficult situations arise
• Remains positive and uplifting throughout interactions with both staff and guests   
• Serve the public in a friendly and courteous manner
• Dependability and punctuality 
• Ability to relate well to diverse staff and customers
• Properly utilize appropriate resources when escalating guest issues

Qualifications

Required

• Must be able to work a flexible schedule including weekends, evenings and holidays. 
• Previous cash-handling experience 
• Food Handler’s permit (must obtain within 14 days of employment)
• MAST card (must obtain within 14 days of employment)

Preferred

• High school diploma or equivalent experience
• Previous usher or theaters experience 
• Previous food handling experience 

This position description generally describes the principal functions of the position and the level of knowledge and skills typically required.  It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.