DAIRY LEAD FOOD 4 LESS SAN LUIS OBISPO #11

Job Title: Dairy Lead

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Grocery

Employee Type: Regular, Full-Time

Exemption Type:Non-Exempt

Travel Required: No

Wage Scale: Skilled Level III

Updated:07/28/2024

Job Summary:

The Dairy Lead supervises the department to facilitate meeting sales and profit goals. This is accomplished by providing exceptional customer service by keeping the department properly ordered, stocked, and organized to provide optimal product quality and a shopping experience to our valued customers.

Essential Functions of the Position:

• Accurately and efficiently order dairy products according to company protocols.
• Ensure the accuracy of dairy loads and invoices.
• Train and manage dairy employees.
• Maintain proper receiving, storing, and stocking of products according to company protocols.
• Uphold proper product rotation practices to maintain product quality standards and customer satisfaction.
• Review product code dates and follow company procedures in addressing out-of-code products.
• Take the product to the applicable designated workspace and organize it appropriately.
• Maintain a clean and organized workspace.
• Maintain damaged and spoiled products according to company policies and procedures.
• Help monitor proper temperatures in cases and coolers and promptly report any concerns or issues to department Lead and Store Management.
• Perform General Clerk and other duties as assigned.

Knowledge:

• Familiarity with retail management principles, including inventory, sales, and personnel management.
• knowledge of customer service best practices and strategies for enhancing customer engagement.
• Knowledge of OSHA guidelines and other relevant health and safety regulations.

Skills:

• Excellent verbal and written communication skills for interacting with staff, customers, and management.
• Strong analytical skills to identify issues, develop solutions, and implement changes effectively.
• Proficient in organizing tasks, managing time efficiently, and multitasking in a fast-paced environment.

Abilities:

• Ability to inspire, motivate, and lead a team towards achieving store objectives.
• Capability to adjust to changing situations, handle multiple demands, and work with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure situations.
• A genuine desire to meet and exceed customer expectations, creating a positive shopping experience.
• Ability to perform physical tasks, including stocking shelves, lifting boxes, and standing for extended periods.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Ability to perform tasks that require fine motor skills in handling small objects.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation. Relatively damp or humid conditions, including wet or slippery floor surfaces.
• Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and refrigerated storage areas.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Over five years of experience is preferred.

Company Employment Policies:

• PAQ, Inc is an “At-Will” employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).