Account Manager - Janitorial Account Manager

Are you ready to be the driving force behind customer success and team excellence? As our Account Manager, you’ll take charge of delivering top-tier customer satisfaction, ensuring account retention, and fostering a positive, dynamic work environment for your team. Your role will ensure all services are delivered smoothly, efficiently, and with exceptional quality – all while keeping costs in check.

Position Responsibilities: 

• The ACCOUNT MANAGER controls expenses for all Janitorial operations within the plant, review job cost and make adjustments necessary to meet budget compliance.  .

• Ensures that service delivery is consistent with the highest quality of standards within our organization.

• Maintains employee personnel records for administrative compliance.

• Plans, organizes, coordinates, executes and supervises functions of janitorial operations on all shifts.

• Establishes work flow processes and standards.

• Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements.

Position Qualifications/Skills: 

• It is a priority that the successful candidate possesses 2-5 years of experience.

• Ability to create and forecast productivity, staffing and budget plans.  Initiate corrective action in a professional and thorough manner as needed.

• Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationships

• Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including the development of staffing plans and job descriptions, employee relations, training, safety, benefit administration and succession planning.

Required: 

• Associate's degree or higher

• 2-5 years management experience

Success Traits: 

• Excellent people and leadership skills

• Customer and employee passionate

• Demonstrated customer service skills

Minimum Qualifications:

• Education:  BA/BS

• Knowledge of all Microsoft Office applications

Physical Demands:
Ability to walk or stand for prolonged periods. May require bending, stooping, reaching up, and lifting up to 50 pounds. Ability to work in heavy industrial environments for extended periods of time.