Helpdesk Support Technician

Position Summary: As a member of the IT Support Specialist Team, you play a key role in the front-line support of information technology throughout the company. This includes both in-person and remote technical support and assistance for all staff in both office and Warehouse environments. In this role a typical day is comprised of IT case resolution via ticketing system, email and phone for all company approved applications and both office and warehouse equipment troubleshooting, support and repair. Your expertise and knowledge of current versions of Windows and mobile OS technologies as well as Microsoft Office and other key applications is essential to this role. You will assist with the deployment of new laptops, workstations, warehouse mobile computers and other technology, and may perform some maintenance and upgrades to existing computer equipment.

Job responsibilities:
 

Experience with utilizing a ticket system to document nature of incident, request, and resolution.
Working Knowledge and experience with Active Directory Users and Groups.
Hands-on experience supporting and administrating on-premises and cloud-based systems such Azure AD, Microsoft 365, SharePoint, etc.
Hands on experience with various MDM platforms.
Experience with troubleshooting Windows OS.
Basic Networking and troubleshooting.
Provide 1st-level support including installing and upgrading software, application configuration.
Provide hardware support for laptops, desktops, mobile devices, printers, VoIP phones, and other network connected devices.
Create and maintain technical documentation for company deployed technologies.
Positive attitude and patience with ability to approach issue resolution with a sense of ownership.
Excellent communication skills and work well in a team environment.
Perform Office 365 maintenance including migrations/backups
Ability to troubleshoot network, Wi-Fi, and server issues.
Scan network for system and application vulnerabilities, remediate issues
Management of Hyperconverged system running virtual servers
Assist with Windows server support following best practices for AD, DNS, & GPO administration.
Assist with Implementation of security best practices for Active Directory and Office 365 using SSO
User Management on 8x8 VOIP Systems
Create and deploy OS images for various devices
Monitor network devices and server resources,
Provide reports using various tools on application response time and system up time
Report on all routine maintenance tasks, including backups, device patching

About you:

College Level of reading and writing and a minimum level of experience using computer systems.
3+ years working in a technical support or Service Desk role supporting enterprise-class systems and networks