Collection Specialist

Position Summary: Under general direction of the Corporate Credit Manager, the Credit & Collections AR Specialist calls for maintaining accounts receivable records and resolving credit issues.

What you’ll do:

• Under the direction of the Corporate Credit Manager, monitors Accounts Receivable aging and identifies past due accounts.
• Contacts past due customers via phone and email daily.
• Resolves Billing and Customer Credit issues.
• Negotiates payment plans as needed.
• Maintains customer profiles and ensures accurate information received from sales team and forwarded to corporate for entry into the database.
• Obtains and emails requested POD’s and customer Credit Memo(s).
• Research and processes customer claims of invoice payment.
• Research and processes charge backs, returns, and NSF items.
• Answers AR phone/email inquiries and follows up.
• Under the direction of the Corporate Credit Manager provides guidance, as required, to the cash applications team for proper application of customer payment(s).
• Assists with special projects as required.
• Provide weekly reporting to Corporate Credit Manager.
• Perform other job-related duties as assigned.

About you:

• Associates degree in accounting or comparable work experience
• 2 years of experience in accounts receivable, preferably in the food industry
• Canopy/Aspen ERP systems experience preferred.
• Organized and detailed.
• Ability to multitask. 

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