Customer Service Representative

SUMMARY:  The Customer Service Representative must formulate positive relationships with customers, while supporting other departments within the company.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s Degree
• 4+ years of relevant/technical work experience OR
  • an additional 3 years of specific work experience in lieu of degree.
• Expert level communication and interpersonal skills
• Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word.
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through writing and oral actions with customers, peers and management.
• Ensure to include Education, years of experience, travel requirements

PREFERRED REQUIREMENTS:

• Master’s degree
• 7+ years of customer service work experience

OTHER: 

• The selected applicant will be subject to a background check and drug testing.