Customer Service Representative

SUMMARY: The Customer Service Representative must formulate positive relationships with customers, while supporting other departments within the company. 

DUTIES & RESPONSIBILITIES: 

Responsibilities include, but are not limited to: 

• Communicate with customers by telephone or email to provide information about products or services. 

• Understand and transmit financial and technical information to internal and external customers. 

• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken. 

• Formulate and enter accurate and precise work orders. 

• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company. 

• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner. 

• Prepare, review and present estimates, including different pricing options, detailed letters, and reports. 

• Other duties as assigned. 

MINIMUM REQUIREMENTS (INCLUDES EDUCATION, EXPERIENCE, COMPETENCIES), ETC.):   

• Bachelor’s Degree 

• 4+ years of relevant/technical work experience OR 

• An additional 3 years of specific work experience in lieu of degree. 

• Expert level communication and interpersonal skills 

• Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word. 

• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.  

• Reputable communicator through writing and oral actions with customers, peers and management. 

• Ensure to include Education, years of experience, travel requirements 

PREFERRED REQUIREMENTS (INCLUDES PREFERRED EDUCATION, EXPERIENCE, COMPETENCIES), ETC.): 

• Master’s degree 

• 7+ years of customer service work experience 

OTHER (INCLUDE LICENSES, CERTIFICATIONS, SECURITY CLEARANCE, TRAVEL REQUIREMENTS, ETC.):   

• The selected applicant will be subject to a background check and drug testing. 

Equal Opportunity/Affirmative Action Employer.  VSE considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law.