Membership Associate

Job Title: Membership Associate
Branch: Kennett YMCA
Pay Class: Part Time
Shifts/Availability: Wednesday and Thursday 4:45 am-9:00 am and additional shifts as needed 

Rate: $13.00-$13.50

About the YMCA of Greater Brandywine: Named a 2024 Top Workplace by the Philadelphia Inquirer, the YMCA of Greater Brandywine (YGBW), an association of nine YMCAs serving Chester County, is a non-profit organization committed to nurturing the potential of every child, promoting healthy living and fostering social responsibility through life-changing programs for all.   

Position Purpose: The Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA. Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals. 

Responsibilities:

• Provides outstanding customer experience by greeting members and guests and helping to direct them to the appropriate areas in the facility
• Develops and maintains a full understanding of the benefits, offerings, and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
• Assists in giving cause-driven facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.

Qualifications:

• Must be 18 years of age or older
• Basic computer knowledge and skills preferred, ability to learn new software and new software applications quickly.
• Excellent verbal communication skills preferred
• Cash handling experience preferred
• Enjoy working with and helping people with a friendly and positive demeanor
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire

Benefits:

• Making a difference in a person’s life every day.
• Fun, fast-paced work environment
• Working for a diverse and inclusive community-based non-profit
• Opportunities for training and advancement
• Free Family Membership (all members of the family membership must live in the same household)
• Tuition reimbursement
• Referral bonuses