Senior Client Manager - Private Client Services

SUMMARY

Responsible for providing customer service and overall service of assigned customers and/or policies within Private Client Services. Supports Producer in soliciting of new business and identifies account rounding opportunities. Provides mentoring to staff to support immediate supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Foster and manage overall relationship with clients ensuring retention of business and high satisfaction.

•    Develop new business opportunities for existing clients and prospects.

•    Initiate renewal process for existing clients, and discuss and create renewal strategy.

•    Analyze and compare current exposures and develop renewal or new business specifications for marketing.

•    Conduct marketing, negotiate rates, and review quotes and coverages for competitiveness and accuracy.

•    Independently review policy and determine appropriate coverage; identify possible deficiencies.

•    Review and summarize marketing results and prepare proposals.

•    Finalize proposals and presentations.

•    Bind insurance coverage and prepare binders and/or delegate certificates issuance.

•    Review policies for accuracy and review contracts.

•    Prepare summaries and/or schedules of coverage for clients.

•    Review client accounting history, respond to accounting inquiries, correct discrepancies, and contact client on receivable collections.

•    Provide technical guidance to staff assisting with client needs or procedural issues.

•    Participate in the claims process as directed by management.

•    Notify Producer of pertinent information related to client retention.

•    Provide mentoring to staff to support immediate supervisor.

•    Collect fees, and reconcile and resolve any outstanding balances within 90 days of invoicing date.

•    Comply with agency management system data standards and data integrity (enter and maintain complete and accurate information).

•    Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor’s degree or equivalent combination of education and experience

Five (5) or more years related work experience

Valid insurance license

Must continue to meet Continuing Education requirements for license renewal

SKILLS

Proficient in Microsoft Office Suite

Knowledge of wide array of private client customizable coverages

Excellent verbal and written communication skills

Good problem solving and time management skills

Good planning, organizational and prioritization skills

Strong interpersonal skills

Ability to build trust and de-escalate concerns

Ability to work within a team and foster teamwork

Ability to maintain confidentiality

#LI-SS1