Marketing & Sales Support Associate II

Alliant Insurance is hiring a Marketing & Sales Support Associate II for our Senior Market Sales office in Omaha, NE! 

POSITION HIGHLIGHTS: We are looking for a detail-oriented person to help with encoding PDFs and making them fillable, support our LA Pro System, offer support on selling permissions, help with password resets, support Level I Agents with support, and other technical job duties! 

•    Full-time, benefits-eligible 

•    Onsite at SMS Office: 8420 W Dodge Rd Ste 510 Omaha, NE 68114 

•    Monday - Thursday, 7:30AM - 4:30PM and Fridays: 7:30AM - 2:00PM

SUMMARY 

Responsible for providing a wide variety of services to support marketing and sales tools and software company-wide and support and act as a resource to Level I Associates and resolve escalated technology and customer service calls 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

•    Service and Support Functions:  Communicate with marketers and producers via inbound/outbound calls and email to provide training, service and support for SMS web-based tools. These tools include, but are not limited to Lead Advantage Pro. Responsible for monitoring, triaging and statusing Jira help desk tickets for LA Pro. Handle escalated customer service calls by applying soft skills necessary for deescalating and resolving issues. Serve as a resource for Level I Associates.  Create IT help desk tickets and escalate tickets when needed. Work with partner website vendors to assist with and provide approved website content;

•    Provide support for Lead Advantage Pro Help Desk requests from internal and external users. Assist with dental website domain purchase and set up for Producers. Provide subject matter expertise to assist IT with Lead Advantage Pro requirements for new features and upgrades. Assist with quality assurance (QA) testing as needed;

•    Systems Maintenance Functions:   Encode PDF carrier enrollment forms with fillable fields for the App-By-Email feature in the Lead Advantage Pro system. Assist with updating and uploading carrier documents and SMS dynamic documents in the Lead Advantage Pro and other systems as appropriate.  Maintain, update, and test carrier rates, forms and plan benefits in Lead Advantage Pro and related systems. Create and update desk manuals to maintain accurate processes. Collaborate with IT and Marketing to configure Medicare Advantage and Medicare Part D plan details, quoting, forms and enrollment in Lead Advantage Pro. Assist in managing credit card authorization and payment portal. Assist Accounting with invoicing along with updating agent credit card information for leads, Drug Lookups and various web services;

•    Special Projects:  Work collaboratively with fellow staff to advance the values and mission of Senior Market Sales; Assists with special projects/assignments as requested by members of management;

•    Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates;

•    Performs other duties as assigned.

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

High School Diploma or GED 

Associate’s degree 

Three (3) or more years, General insurance industry or related field experience 

SKILLS 

Working knowledge of insurance services industries. 

Knowledge of the general industry procedures, practices and terminology. 

Skill in navigating the Internet and basic understanding of its uses including concepts of html, ftp, domain registry, etc. 

Skill in working effectively with inbound and outbound callers/customers. 

Skill in negotiating and problem solving to resolve internal and external conflicts. 

Skill in the use of office equipment including computer, fax, printer, telephone system, etc. 

Skill in the use of time management and organization skills. 

Skill in maintaining effective working relationships with all customers, employees and the general public. 

Skill in project management. 

Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred). 

Ability to communicate effectively, both orally and in writing, in a constructive manner. 

Ability to approach and communicate with a wide range of personalities in a professional and courteous manner. 

Ability to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations. 

Ability to engage in effective interpersonal interaction, verbal communication and written communication. 

Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests. 

Ability to read, write and communicate English effectively. 

Ability to maintain all company policies, including all confidentiality and safety policies. 

Ability to actively contribute to team effort. 

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