Radiology Quality Assistant - El Pueblo - Radiology

JOB PURPOSE:  The Radiology Quality Assistant (RQA) serves as a liaison for the El Rio Radiology Department and the Radiology Reading Group by providing support with the Picture Archive Communication System (PACS). The RQA will manage and expedite imaging reports within the Radiology Department, associated health partners, and end users.  The RQA will assist in the completion, tracking, and communication of all radiology imaging reports, and will also ensure that El Rio Health patients and radiology staff receive exceptional service by assisting them with a variety of administrative and patient care duties to enhance the effective and efficient delivery of radiology services.

The primary goal of the El Rio Health Radiology Quality Assistant is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, gender identity, gender(sex), sexual orientation, or familial status.

Employees holding positions defined as safety sensitive are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing.  Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

The following functions and responsibilities will contribute to El Rio Health to achieve its KEY RESULTS:

1. World Class Experience for staff and patients
2. Healthier patients and employees
3. Positive Financial Result

Essential Job Functions:

• Adheres to Joint commission National Patient Safety Goals
• Participates in department Quality Assurance and Quality Control activities
• Tracks and communicates findings of all STAT/Abnormal/Critical imaging reports
• Confirms reconciliation of correct imaging reports between the electronic health record and the PACS system
• Ensures all required documentation is scanned into the correct patient’s exam folder in PACS
• Monitors PACS worklist to oversee completion of imaging reports
• Monitors PACS worklist for any incomplete exams needing priors, missing paperwork, missing images,
• Liaise between El Rio Radiology Department Staff and Radiology Reading Group for report corrections/addendums or any other forms of communication
• Works with all radiology software programs to obtain reports and edit study information if necessary
• Logs and tracks reading times for radiology reports for QA purposes
• Logs and tracks all imaging reports that need to be scanned into the patients EHR and PACS system
• Checks in patients for all radiology exams
• Identifies correct orders and creates orders if necessary
• Schedules patient appointments
• Answers incoming phone calls
• Prepares patient CD of images when requested
• Processes and completes any imaging requests
• Imports outside images into PACS system
• Attends all mandatory meetings and in-services as required
• Provides administrative and customer service assistance as requested to support to the front office staff
• Support front office staff as necessary, with administrative or customer service assistance.

Minimum Education and Experience:

High School Diploma or G.E.D.

• One (1) year of front office experience in a Radiology setting
• One (1)  year experience working with PACS software

Required Licenses, Certifications, and Registrations:

• A current Cardiopulmonary Resuscitation for Healthcare Provider (CPR) certification from an approved and accredited training program.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Preferred Education, Experience, Skills, Abilities:

• Three (3) years’ office experience in a Radiology
• Three (3)  years’ experience working with PACS software
• Bilingual (English/Spanish)

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees (except those 100% working remotely) to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire.

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e. as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law.

All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.