Business Intelligence Analyst - Manning - Information Systems Business Intelligence

The Business Intelligence (BI) Analyst is responsible for working closely with internal and external customers to gather business requirements for new and existing projects, in order to facilitate translating those requirements into technical solutions. The incumbent works closely with other technical and development staff to represent the end users’ business needs from project inception to project completion.

The Business Intelligence (BI) Analyst works with intermittent supervision and review and has defined decision-making authority for utilizing independent judgment in the resolution of normal or routine work problems within the scope of authority and responsibility for the position, at a location assigned by management.  The incumbent will provide recommendations for resolution alternatives to the supervisor for review and direction on those work problems involving departures from standard policies, practices and interpretations, or procedures.

The primary goal of the El Rio Health Business Intelligence (BI) Analyst is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Leads requirements gathering sessions, analyzes requirements, designs, and develops analytical projects working closely together with users, finding the best possible solution to a given business problem
• Elicits requirements using interviews, requirements meetings, surveys, document analysis, site visits, business process descriptions, use cases, workflow analysis, and any other appropriate methodologies
• Leads the development of metrics, dashboards, and reports using commonly accepted BI tools
• Serves as a liaison between the business organization and the Analyst team; works with Architects/DBAs/Developers/etc. as necessary to translate business needs and questions into technical solutions
• Works closely and cooperatively with development/support team on product design; makes recommendations for changes to enhance support and usability
• Presents recommendations regarding data architecture, strategy requirements, and scale of information that is required for the organization
• Validates that data warehouses/data marts meet user requirements and service-level agreements
• Assists with creating end-user training and documentation
• Serves as an informational resource and Subject Matter Expert (SME) to internal/external clients and external organizations or agency representatives for software and technical matters related to Electronic Health Records, workflows, reporting/dashboard requirements, and other related issues
• Presents information using data visualization techniques
• Meets established time frames and rates of performance for the quality and quantity of work for the position
• Demonstrates a high level of technical expertise, quality, efficiency, and accuracy in the employee’s job performance
• Demonstrates an exceptional level of customer service; answering and responding to all incoming calls, emails, and inquiries in a timely and effective manner, responding to assigned Help Desk tickets and/or ad-hoc requests for support providing information and resolution to these technical inquiries or complaints
• Provides timely educational feedback to internal clients to improve the understanding and individual performance regarding identified errors or deficiencies
• Effectively interacts with department heads and other internal clients regarding the implementation of, and compliance with, changes to systems operational requirements and/or standards
• Participates in the effective and efficient communication and distribution of information with organizational leadership and end-users that fosters and maintains an effective and collaborative understanding between the Analyst team and Clinical Operations

Other Duties and Responsibilities:

• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the public.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• Employees must maintain their skills proficiency with El Rio operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Performs other duties as assigned.

This job description has been reviewed to ensure that the minimum essential functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations. The essential job functions and responsibilities align with El Rio Health’s Cultural Beliefs:

Minimum Education and Experience:

• Bachelor’s degree in business, Management Information System, Computer Information Systems, or a related field from an accredited college or university. 
• Three (3) years’ experience working with T-SQL, Power BI, statistical analysis and other applications.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.  If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Master’s degree in business, Management Information System, Computer Information Systems, or a related field from an accredited college or university. 
• Three (3) years’ experience working in a Healthcare environment with Electronic Health Records (EHR).
• Five (5) years’ experience working with T-SQL, Power BI, statistical analysis and other applications.

 Core Competencies:

• Critical Thinking
• Quantitative Analysis
• Technical Analysis
• Data Management
• Workflow Analysis
• Process Improvement
• Risk Analysis
• Technology Literacy
• Programming
• Teamwork
• Leadership
• Project Management

Supervisory Duties:

• None

Language Skills:

• Ability to prepare and edit professional and executive level written documents and correspondence for distribution.
• Ability to listen, communicate, and interact with a wide range of diverse individuals and personalities in a professional manner at all times.

Computer/Mathematical Skills:

• Proficient with MS Office, including Word, Excel, Power Point, Outlook, Visio, and the internet.
• Ability to apply statistical skills such as distributions, statistical testing, regression, etc.

• Ability to analyze large datasets.
• Ability to develop and understand the data environment through data profiling and statistical analyses. 

Other Skills and Abilities:

• Advanced analytical and problem-solving skills; effectively identifying problems and situations where limited standardization exists; developing solutions and alternatives for timely and effective implementation and resolution of the issue or problem
• Ability to determine how a system should work and how changes in conditions, operations and the environment will affect outcomes
• Ability to work independently
• Ability to work effectively and productively in cross-functional teams
• Ability to manage timely flow of business intelligence information to users
• Demonstration of strong and effective organizational and time management skills
• Demonstration of experience and understanding of project management skill
• Ability to multi-task and maintain a professional composure in stressful situations
• Excellent organizational and time-management skills
• Ability to interact with persons of various social, cultural, and economic and educational backgrounds for providing exceptional guidance and customer service.

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees (except those 100% working remotely) to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. 

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e. as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law. 

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.