PT Loss Control Field Consultant - Massachusetts

The Business

Commercial line insurance carriers rely on EXL as a key business partner through our EXL Risk Control service offerings. We offer a variety of field inspection and risk control services to support our clients’ underwriting processes.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

Why Apply?

• Competitive pay and benefits, including paid sick leave
• Superb training program
• Work from home when not in the field
• Career advancement opportunities
• Tuition Reimbursement Program
• Excellent culture and team
• Joining Bonus!

Pay Details:

• Total compensation for this position is targeted at $35-$40+ per hour.
• Pay Type: Hourly plus production incentives, in accordance with EXL’s policies.

The Position

EXL Survey and Risk Control is seeking skilled professionals who possess 10+ years of experience with a major insurance carrier and/or national broker in commercial Property & Casualty Risk / Loss Control, excellent communication skills, computer proficiency, and a commitment to meeting client quality and timeliness standards. Those with these skills as well as knowledge or experience in commercial insurance, inspections, or fire and safety assessments are encouraged to apply.

You will be responsible to schedule on-site surveys and provide risk evaluation and risk improvement reports to insurance industry clients. These reports contain information necessary to underwrite a commercial insurance policy and may include recommendations to control and/or correct potential loss producing conditions associated with that policy. You will be expected to manage assignments you accept, successfully secure customer appointments within a local territory and complete work assignments on time.

You may work on special projects or conduct more challenging risk evaluation surveys or risk improvement service requests that utilize your education, professional certifications, and overall risk control skills level. Insured businesses range from Middle Market to Large Multi-location commercial size.

Consultants will work from their home or office, and travel to local commercial business operations (e.g. retail businesses, restaurants, hotels, apartment buildings and complexes, construction operations and jobsites, various types of manufacturers, churches, schools, etc.) You will assess the risk for various commercial insurance lines of business that can include Property, General Liability, Workers Compensation, Auto/Fleet, Products Liability, Inland Marine and Builders Risk.

Come join the EXL Survey and Risk Control team!

The Location

• This is a Field position based out of your home office, requiring daily travel to client sites to conduct surveys serving the Boston, Springfield, and Northampton, MA areas

More on the Job

This is a non-exempt, work-from-home, employee position in which the Loss Control Field Consultant is expected to conduct Loss Control Assessments, Loss Control Consulting Services, Loss Control Service Proposals, Phone Surveys, and Desk Surveys. Loss Control Field Consultants must complete the requisite number of surveys each month to achieve personal revenue production goals. Additional responsibilities may include mentoring, quality review and other special projects as directed by manager.

Commercial Lines Risk Control Surveys

• Conduct underwriting surveys and loss control assessments on commercial businesses
• Observe and evaluate risk for various commercial insurance lines of business including Property, General Liability, Workers Compensation and Auto/Fleet.
• Engage business owner to discuss and evaluate corporate safety culture, loss history, risk management controls and maturity of company safety programs
• Document all hazards observed for underwriting and make recommendations for risk improvement.
• Complete a detailed survey report write-up, including narrative assessment

Other Duties

• Phone and Desk Surveys
• Call and interview policyholders per guidelines from clients
• Conduct supplemental research as needed per specific work orders
• Complete detailed survey report write-up, including a narrative assessment

Knowledge, Skills, and Abilities Needed

• 10+ years of experience with a major insurance carrier and/or national broker in commercial Property & Casualty Risk/Loss Control
• CSP or ARM designations preferred but not required

• Excellent professionalism and emotional intelligence
• Strong analytical skills and resourcefulness
• Solid aptitude for risk assessment and replacement cost valuations
• Excellent written and oral communications
• Knowledge in use of computer equipment, software, and general office equipment (we’ll leave this in)
• Ability to manage multiple surveys at once and handle time sensitive urgencies
• Willingness to travel