Customer Service Representative

Description:

• Always represent the values of American Industrial to customers, vendors and American Industrial Colleagues. Honesty, integrity and a servant’s attitude are paramount to us.
• Providing best-in-class customer service by answering customer and sales rep phone calls/emails to provide order status, repair capabilities and other various requests.
• Crosstrain in Customer Service, Purchasing and Shipping/Receiving
• Understand pricing/job costing for repair and surplus parts quotes.
• Know the status, “hands-on”, of Repairs-in-process internally and as-assigned to key vendors.
• Assist in technical writing on 8D’s, Single Point Lessons and the like.
• Be able to receive in parts in purchasing and place order for rush repairs.
• Become well versed in our internal repair tracking software and web-based reporting tools
• Help manage and grow Surplus/Spare parts sales via eBay and to current customer base.
• Be on-call for after-hours and weekend emergency needs.
• Travel occasionally with outside reps for training and customer exposure
• Other duties/tasks as assigned.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate's degree (Preferred)

Experience:

• Business to Business: 5 years (Preferred)