Talent Management - Operations Trainer

Starting pay for this position is $70,000-83,000 per year. This is a remote position.

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.  We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

FreshRealm is currently in a high-growth state, and our culture of ACTIONS drives our team members forward to maximize their potential. We are a team of hardworking, passionate leaders who persevere through challenges, collaborate with one another to problem solve and achieve desired outcomes, and work to bring out the best in our employees as we service our customers. At FreshRealm, we welcome individuals from all backgrounds and abilities to apply and make employment decisions based on merit.

GENERAL JOB DESCRIPTION
The LMS Program Manager is responsible for the comprehensive management of our Learning Management Systems (LMS). This role involves overseeing the day-to-day operations of the LMS platforms (Alchemy and Dayforce/Open Sesame), managing content and learners, creating engaging learning materials, and facilitating training sessions to ensure effective knowledge transfer and skill development. 

MAJOR DUTIES AND RESPONSIBILITIES

• Oversee the administration of LMS platforms, ensuring system reliability, data integrity, and user access management. 
• Collaborate with subject matter experts to design, develop, and update course content and training materials. 
• Build and maintain learning plans, career paths / tracks, as business needs dictate.
  Manage the LMS content library, ensuring materials are current, relevant, and aligned with organizational goals. 
• Facilitate live training sessions, webinars, and workshops, employing adult learning methodologies to enhance learner engagement and retention. 
• Monitor and report on learner progress, providing insights and recommendations to improve learning outcomes.
• Evaluate the effectiveness of training programs, utilizing feedback and analytics to drive continuous improvement.
• Stay abreast of the latest trends in e-learning and educational technology to incorporate innovative solutions into the LMS strategy. 
• Create and share monthly training completions throughout the organization.
• Support sites and corporate functions with course access and troubleshooting.
• Support creation of Action Plans to address training gaps at sites/corporate functions. 
• Direct liaison with training vendors for content curation, support issues and invoicing. 

QUALIFICATIONS FOR THE JOB

• Bachelor's degree in Education, Business, Human Resources, or a related field preferred.
• Minimum of 2 years of experience in LMS administration, content creation, and training facilitation.
• Alchemy and Open Sesame experience a plus.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and interpersonal skills to interact effectively with all levels of the organization.
• Proficient in project management, with the ability to lead initiatives and manage multiple tasks simultaneously.
• Certification in Learning & Development, Project Management, or related areas is a plus.
• Expertise in adult learning strategies and training delivery.
• Ability to develop results-driven learning infrastructure and follow-up assessment techniques.
• Proficient in using e-learning authoring tools and multimedia production.
• Strong analytical skills to evaluate behavioral and business impact of learning investments. 

What We Offer

• Comprehensive benefits package for full-time employees including medical, dental, vision, pet insurance and legal insurance
• 401(k) with company match that is immediately vested
• Life and ADD insurance
• Opportunities for career growth with a dynamic company that is changing the landscape of fresh meals.
• Unlimited paid time off (for salaried positions) 

Our Values at Work
We believe that ACTIONS speak louder than words and our company values align to those ACTIONS.

In Our Daily Work, This Looks Like

ACCOUNTABILITY: Set clear objectives and prioritize your tasks Hold yourself and your teams accountable for meeting deadlines Learn from your mistakes and use it as a learning opportunity to improve next time
CHALLENGE WITH CURIOSITY: We challenge and engage with each other through curiosity and a drive to innovate and transform. This encourages us to learn from one another, be open-minded to other perspectives and possibilities, and continuously improve and problem-solve with intensity. We persevere through challenges, observe patterns, and pay attention to the details to make connections others may overlook, allowing us to exceed expectations.
TRANSPARENCY & HONESTY: Maintain open and consistent communication. Admit mistakes and take ownership Document decisions to help avoid misunderstandings
INNOVATION: Work with the end-user in mind and create solutions that will add value Question existing norms, assumptions, and best practices Experiment and take calculated, data-driven risks
OBJECTIVITY: Utilize data and make data-driven decisions at every opportunity
NIMBLENESS: Utilize time management to help stay focused and on task with urgency es and make adjustments accordingly Delegate and trust others to handle specific responsibilities with resources and support
SUCCESS THROUGH OUR CUSTOMERS: Know your audience and the type of work they expect to receive as the end-result of a project, initiative, or task Seek feedback at different stages to ensure you’re on the right track. Foster collaboration among cross-functional teams to ensure you’re providing the best experience and service to our consumers
Covid-19 protocols are consistent with State Regulations

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