Contractor Services Representative

Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, États-Unis d’Amérique ● Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Floride, États-Unis d’Amérique Numéro de demande 2741
25 avril 2024

 

Location: Onsite, Jacksonville, FL or Rockford, IL

Schedule: Monday – Friday, 9am-6pm ET/8am-5pm CT

Salary range: $17.72-$22.15 per hour, depending upon experience

 

What work will you perform?

You will handle incoming calls about various owner-operator settlement issues and/or requests for funds. You will be responsible for resolving issues internally or forwarding them to the department best able to resolve them while promoting retention. 

 

Essential Responsibilities:

  •  Perform follow-up calls and provide consistent monitoring of open issues
  • Assist owner-operators with initiation of customer services disputes
  • Document all calls that require action either within contractor services and/or other departments
  • Evaluate financial statistics for owner-operators and make suggestions of how to increase net settlements
  • Review/research owner-operator red file issues
  • Research contractor negative debt balances and assist in resolution
  • Contact contractors to discuss and collect negative balances and unreturned pre-trip advances due to the company
  • Provide approval/denial of advance requests up to $1,500
  • Investigate trip paperwork issues and if possible, retrieve, label, and forward for processing

 

Minimum Experience and Qualifications:

  • High school diploma or general education degree (GED) required
  • One year of experience working in a call center  

 

Preferred Experience and Qualifications:

  • 1 year of transportation experience
  • 6 months cash handling/management/banking  

 

Knowledge, Skills, and Abilities:

  • Professional demeanor
  • Strong oral and written communication skills
  • Must be able to perform quality work with minimal supervision
  • Excellent organizational skills
  • Ability to work in a fast-paced, time-sensitive environment
  • Data entry skills 88 kpm

Autres détails

  • Type de paie À heure
Location on Google Maps
  • Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, États-Unis d’Amérique
  • Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Floride, États-Unis d’Amérique