Contractor Services Representative

Location: Onsite, Jacksonville, FL or Rockford, IL

Schedule: Monday – Friday, 9am-6pm ET/8am-5pm CT

Salary range: $17.72-$22.15 per hour, depending upon experience

What work will you perform?

You will handle incoming calls about various owner-operator settlement issues and/or requests for funds. You will be responsible for resolving issues internally or forwarding them to the department best able to resolve them while promoting retention. 

Essential Responsibilities:

•  Perform follow-up calls and provide consistent monitoring of open issues

• Assist owner-operators with initiation of customer services disputes
• Document all calls that require action either within contractor services and/or other departments
• Evaluate financial statistics for owner-operators and make suggestions of how to increase net settlements
• Review/research owner-operator red file issues
• Research contractor negative debt balances and assist in resolution
• Contact contractors to discuss and collect negative balances and unreturned pre-trip advances due to the company
• Provide approval/denial of advance requests up to $1,500
• Investigate trip paperwork issues and if possible, retrieve, label, and forward for processing

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED) required
• One year of experience working in a call center  

Preferred Experience and Qualifications:

• 1 year of transportation experience
• 6 months cash handling/management/banking  

Knowledge, Skills, and Abilities:

• Professional demeanor
• Strong oral and written communication skills
• Must be able to perform quality work with minimal supervision
• Excellent organizational skills
• Ability to work in a fast-paced, time-sensitive environment
• Data entry skills 88 kpm