50330 - Trailer Utilization Coord - 380 - Trailer Utilization

Location: Onsite – Jacksonville, FL

Schedule: Monday – Friday, 8am-5 pm

Salary range: $18.28 - $22.86, depending upon experience

What work will you perform?

In this role, you will focus on optimizing revenue and utilization of Landstar's trailer fleet by researching and reallocating trailer equipment across the network. Key responsibilities include researching historical data on company assets, assisting customers via phone and email, identifying opportunities to improve underperforming assets, processing payments for asset repositioning, participating in Drug and Alcohol testing notifications, promptly fulfilling customer requests, and performing other assigned tasks as required.

Essential Responsibilities:

•  Research historical data related to company-controlled assets using multiple systems of record
• Assist internal and external customers via inbound and outbound phone calls and emails
• Identify opportunities through research to reposition company assets that are deemed to be underperforming
• Dispatching and processing payments to reposition company assets
• Participate in Drug and Alcohol testing notifications as needed
• Satisfy internal and external customer requests for assets promptly
• Other duties as assigned

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED) 
• One year of customer service experience in an office environment 

Preferred Experience and Qualifications:

• Call center experience
• Transportation/logistics experience

Knowledge, Skills, and Abilities:

• Ability to work in a fast-paced environment
• Microsoft Office and Internet knowledge
• Strong oral and written communication skills
• Professional demeanor
• Good organizational skills
• Time management
• Self-motivated
• Critical thinking
• Data Entry using Excel