Network & Systems Administrator
Oil-Dri Corporation of Georgia, PO Box 200A, Ochlocknee, Géorgie, États-Unis d’Amérique
Numéro de demande 1822
6 septembre 2024
Job Overview
This role provides technical assistance to computer system users. The technician answers questions or resolves computer problems for users concerning the use of computer hardware/ software, printing, installation, email, and operating systems. This is a "hands on" position that requires strong computer and technical troubleshooting skills. The individual must be able to work independently with remote supervision.
Responsibilities
- Configure, install new computers, and assist the user in adapting to their new system as smoothly as possible.
- Configure, install, and deploy servers throughout environment
- Configure, deploy, and troubleshoot Network Infrastructure (Switches, Firewalls, APs).
- Configure, deploy, and troubleshoot wireless data networking systems supporting day to day operations at office.
- Configure, deploy, and support plant data centers– includes servers, power and cooling.
- Configure, deploy, and support access controls for security systems (RFID, door locks, cameras)
- Support our internal telecommunications infrastructure (RingCentral and MS Teams).
- Configure, deploy, and support mobile technology (scanners, tablets, MDM software)
- Log all support calls into the Help Desk Ticketing System to ensure all requests are tracked, responded to, and closed in a timely manner.
- Work closely with local Operations Teammates to identify problems and develop suitable technical solutions (PLCs, HMIs, and automation devices).
- Troubleshoot, support, and provide enhancement recommendations to Operational Technology Infrastructure – OT network backbone
- Maintain all Oil Dri IT assets in an inventory database by tracking all serial numbers to ensure all resources are always accounted for.
- Support, configure, and deploy print management infrastructure
- Maintain software management solution
- 24x7 On-Call Support for assigned weeks, secondary/tertiary point of contact within IT Support for all High Priority issues during these periods
Qualifications
- Associates degree and 5 years of IT support and/or IT infrastructure experience or Bachelor’s degree and 3 years IT support and/or IT infrastructure experience
- 2-3 years of experience leading direct reports is strongly preferred
- Server hardware installation, maintenance, and troubleshooting experience (RAID, VMWare, File Backup and Recovery)
- Microsoft operating systems and applications such as Active Directory, Intune, SharePoint, Office365, and Teams
- Familiar with networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS, Ethernet)
- Must be able to make fast decisions where remote supervision is not available. This includes subsequent communication of decision to management in a timely manner with the rationale for making the decision.
- Must have strong interpersonal skills and the patience to work with users of all skill levels
- Ability to manage multiple assignments concurrently, while achieving the desired results on time and within budget.
- Ability to analyze user's needs and creatively provide hardware and software solutions which will allow them to function in an efficient and cost-effective manner.
- Flexibility to work on and solve various unscheduled projects and problems as they occur throughout the business day.
- Professional Certifications offered by Microsoft or Cisco is a plus
Autres détails
- Type de paie Salaire
- Oil-Dri Corporation of Georgia, PO Box 200A, Ochlocknee, Géorgie, États-Unis d’Amérique