Program Coordinator Case Manager

A Program Coordinator Case Manager for our Employment and Training department works along side individuals to help/coach them for future careers and goals within our Buffalo community! If you love working with clients one on one and teaching, this may be the job for you! 

Benefits/Perks:

• Paid Holidays
• Paid Time Off (PTO) 
• Flexible Schedule
• Health, dental & vision insurance options
• Paid Employer sponsored life insurance
• Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
• Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse completes too!
• Free dental insurance (for Full Time employees and their families)

Salary Range: $21.37 - $23.50 per hour. 

Responsible to: Director of Vocational Services

Job Summary:  

The Employment & Training Program Coordinator will work collaboratively with Director of Vocational Services to implement and carry out the Employment and Training programming available to eligible Erie County job seekers. The ideal candidate will have experience with supporting job seekers with barriers to employment in identifying realistic vocational goals, developing plans to meet their goals, and developing strategies for overcoming vocational barriers in both individual and group settings. This candidate will value collaboration, strength-based goal planning and creative engagement strategies. A trauma informed approach to case management, professional networking and job development, along with program planning will be a significant aspect of this position. 

Essential Job Duties:

– Primary coordination of Community Employment & Training Program; includes support in program implementation, developing collaborative opportunities with community partners, enrollment outreach, tracking participation/ engagement and outcomes.

– Will directly supervise Vocational Trainers

– Provide Case Management to eligible Erie County job seekers; this includes outreach, needs assessment, connection with appropriate support services and support with reducing barriers to employment. 

– Support participants in developing plan for engagement in available services.

– Support participants in preparing for, obtaining and maintaining employment; this includes arranging work experiences to increase employability, soft-skills development and support within employment setting, 

– Develop and maintain working knowledge of current job market, educational resources, community resources and public transportation; use this knowledge to enhance program offerings. 

– Form and maintain relationships with participants, community employers, and partners.

– Develop, plan, and facilitate job readiness and other vocational workshops.

– Model professional work skills, including care of equipment, materials and property.

– Keep storage, vehicles, and work areas clean and orderly.

– Possess written communication skills for documentation, including evaluations, progress toward individual goals, observations and interactions

– Complies with all federal and state regulations and agency policies pertaining to HIPAA, false claims, whistleblower policies, and all others.

– Professionally represent our OLV Human Services in our community consistent with agency Values.

– Any other related task as assigned by Program Director. 

Skills: 

- Teamwork: Ability to work as part of a team, as well as independently; Provide services to eligible individuals as part of a team

- Consistency and Reliability: Excellent communication skills, both written and verbal

- Active Listening: Provide services in a person-centered manner; demonstrate professional empathy and patience. 

- Advocacy Skills: Empower individuals to make informed choices about employment

- Adaptability/ Creative approach to problem-solving: Ability to navigate the internet and basic computer operations; Organizational and time management skills.

Minimum Education Required:  

Associates degree in Human Services, Education or related fields * Other disciplines will be considered contingent on experience

Minimum Experience Required:   

2 + Experience in human services, training, advocacy, education, or leadership is preferred.

License/Registration/ Certifications Required:

Valid NYS Driver’s License

Training Requirements:  

- New Hire Orientation

- Funding-source related trainings (assigned by direct supervisor)

Physical Requirements:

- The constant physical demand of the position is sitting, standing, walking, talking, hearing, good vision.

- The frequent physical demands of the position are, repetitive motions, and eye/hand/foot coordination.

- The occasional physical demands of the position are lifting, carrying, climbing, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling.