Team Lead - Service Support

As a Service Support Team Lead, you will drive corporate growth by facilitating implementations of software with a strong focus on long term feature adoption to our dealership customers.     

As a tactical leader, you are concerned with the here and now.  With short term decisions, executing project and installation plans, and balancing the needs of team members with the needs of the company. 

You will lead a strong group of product and industry experts who move fast.  They are structured, but with a keen focus on doing what is uniquely necessary to get dealerships using the PBS products and services.  With your team, you coach dealership personnel in software, best practices, and change management. 

In addition to managing the daily activities and schedules of your team, you will have oversight on the ongoing projects your team is working on and maintain the responsibility of alerting management of any issues before they arise. 

Your manager will define the vision and develop the plan.  It will be your job, with your team, to execute it to the absolute best of your ability.

You must be passionate, organized, consistent, detailed, empathetic, motivating, and confident.   

Job Responsibilities:

Leadership Responsibilities:

• Remain calm under pressure, professional, and focused. 
• Be a role model to your team members, and an example of what Service Support expectations are. 
• Accurately communicate policy, direction, and vision.   
• Foster a supportive work culture, take care of your people, and positively represent PBS.
• Support an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to grow.

People Management:

• Involved in recruiting and retention programs, some HR responsibilities.  
• Onboarding, and ongoing training of your team members
• Support, mentor, motivate & encourage team members on job achievements.
• Keep the team engaged and focused forward.  Identify staff challenges and engage management as necessary.

Department Management:

• Coordinate staff schedules, training and workload.
• Project oversight on all assigned installations and other projects.
• Provide support, guidance, and ultimately take responsibility for the more complex incidents and/or deployments.
• Ongoing queue management, project overviews, reporting, and analysis.

Qualifications:

• 3+ years previous experience in the Service Support automotive industry, dealership or PBS environment
• Previous experience in managing high-performing teams
• Thorough understanding of your silo, and how it integrates with the other areas of v10.
• Solid understanding of the different areas of PBS, as they relate to your silo.
• Computer proficiency in Microsoft Office, a quick learner, and technologically savvy
• Fluent in English, and exceptional communication skills are required.  French is an asset.

• Available to travel within Canada and the US, as required, to meet organizational needs (estimate: to 5-7 weeks/year) in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver’s license is required
• Available to work nonstandard hours starting at 5:30, 7:30 or 9:30am and occasionally Saturday and/or Sunday (due to travel schedule)

To qualify for this role, you must: 

1. Have been in your current role for at least 6 months
2. Have no PIP (Performance Improvement Plan)

Please apply online through the Careers tab in your Dayforce account. Then send an email to: careers@pbssystems.com  with the title of the role you are applying for in the Subject line and CC your current supervisor.