Customer Service Representative - (PT)
CUSTOMER SERVICE REPRESENTATIVE
Paragon Testing Enterprises, a Prometric Company
Part-Time
Vancouver, BC
POSITION SUMMARY:
The successful candidate will work under the guidance and direction of the Customer Service Supervisor to provide customer service to prospective test takers, end-user clients, and partner organizations regarding Paragon's tests and instructional materials.
Work Schedule:
The candidate will be required to work two 8-hour shifts on Saturday and Sunday, between the hours of 6:30am – 5:30pm PST.
RESPONSIBILITIES:
The responsibilities include, but are not limited, to:
- Providing comprehensive customer service to test takers via email, telephone, and online chat.
- Processing customer requests (i.e., registrations, transfers, and cancellations) in a timely manner.
- Promoting the consumption and delivery of Paragon's tests and instructional materials to prospective test-takers, end-user clients, and stakeholders.
- Refining procedures for effective delivery and implementation of Paragon's tests and instructional materials.
- Providing input to updates of registration and reporting databases.
- Tracking customer requests and providing input for improving customer service.
REQUIREMENTS:
- At least one year of work experience in customer service, preferably in a Call Centre environment.
- Sensitivity to inquiries from test takers for whom English is not their first language.
- Knowledge and experience with business and office procedures, practices, and their applications.
- Experience with computer business applications required, including Windows Office (Excel, Word, Access) and email.
- A quick learner with the ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
- Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
- Must be eligible to work in Canada.
Start date: As soon as possible
Hourly Wage: $19/hour
Type of position: Permanent, Part-time
Location of position: Vancouver, BC. Working from home, although may be required to go to office on occasion.
기타 세부 정보
- 급여 유형 시급
- 고용 지표 Regular
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