Test Center Administrator

JOB TITLE:                               Test Center Administrator

REPORTS TO:                          Test Center Manager

DEPARTMENT:                         Test Center

LOCATION:                               Bakersfield, CA

TEST CENTER ADDRESS:      1800 30th ST. Suite 360  

RESPONSIBILITIES:

• Maintain and apply expert knowledge of test center policies, practices and procedures 
• Greet examinees and verify identification 
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency   
• Maintain secure environment and materials in the test center at all times 
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations  
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct  
• If applicable, digitally scan and record candidate fingerprint identification  

QUALIFICATIONS:

EDUCATION:

• High school diploma or equivalent required
• College experience a plus

EXPERIENCE:

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

SKILLS:

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence 
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

• Must be able to bend, stoop, and lift up to 40 pounds 
• Ability to remain in a stationary position for extended periods of time while administering exams 
• Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room 
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols