NS Network Services - Network Analyst II-NOC

About the Role:

This is a mid-shift position that focuses on break-fix support of the Kinetic Broadband network.  This role will require extensive knowledge repairing and provisioning a wide range of  network services.  The ideal applicant will be able to manage multiple tasks, assist field technicians with break-fix activity, and write and perform maintenance work as needed.

What You'll Do:

• Monitor and resolve customer-impacting events on the Kinetic network via Salesforce ticketing and phone interactions with Local Operations
• Support and coordinate an Outage and break-fix events to resolution.  This involves opening a bridge, coordinating restoration with Local Operations, update appropriate tickets, and confirm impact with NOC verticals
• Manage and maintain Access NOC ticket queue
• Define and analyze current gaps and recommend solutions.
• Establish training, and job aid documentation to improve workflow and educate users.

Do You Have?

Experience with the following technologies:

• Cisco switches and routers
• Cyan Z77/Z33
• Calix C7, E3, E7
• Nokia 7750
• Nokia IXR
• Adtran DSLAM
• DWDM theory
• Basic Ethernet theory
• Variety of Layer 2/3 devices

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https://windstreambenefits.com

Minimum Requirements: Associate Degree in a technical discpline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 7+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.