Customer Service Representative I

For over twenty-five years, AdvaCare Systems has been a leading provider of Durable Medical Equipment to hospice organizations and skilled-nursing facilities throughout the Midwest.  Our mission is to be the premier, outcome-driven DME provider in the Midwest.  We will achieve this mission by providing the best products and services, through a dedicated staff of knowledgeable, caring individuals who understand the emotional impact of care, and are committed to providing end-of-life quality.

Job Description
  
The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare’s internal and external customers. 

Job Duties 

• Answer phones in a friendly, professional, customer-centric manner. 
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers. 
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting. 
• Point of primary contact for all customer service-related issues.  

Job Requirements

• Remote work Available
• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms
• Strong written and verbal communication skills
• Ability to compose clear, concise messages via email and instant message.
• Ability to speak clearly and articulately when working with internal and external customers on the phone.
• Strong computer/systems skills (Microsoft Office Suite, etc.)
• Access to home office set up

Shift Information

• Training Schedule: Monday thru Friday, 8:00 am – 4:30pm CST
• Commencing on Monday, Oct. 21 for 4 weeks
• Nesting Schedule: Monday thru Friday, 9:30 am – 6:00 pm CST
• Commencing on Monday, November 18
• Permanent Scheduling to be assigned – Commencing on Monday, December 2
• Candidates must be available to work any of the following shifts (Monday – Friday – all times are in Central Time)
• 10:00 am – 6:30 pm
• 10:30 am – 7:00 pm
• 11:00 am – 7:30 pm
• 11:30 am – 8:00 pm
• 12:00 pm – 8:30 pm
• 12:30 pm – 9:00 pm

Benefits

AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match and profit sharing. 

Key Words

Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical 

AdvaCare Systems is an equal opportunity, at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, gender identification, sexual orientation, or national origin.