Housekeepers-PM (FT)

SUMMARY

This position is responsible for responding to guest calls for service in a prompt, courteous, and thorough manner.  Other responsibilities include, but are not limited to, maintaining the public and employee areas of the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To be completely familiar with complex and outlying areas
• Provide exceptional guest service for internal and external guests.
• Keep pager, radios, vans and keys safe and secure at all times. Ensure these items are turned in at shift end.
• Respond immediately to all pages received
• Always follow “knocking on doors” procedure as outlined in part one of your housekeeping department employee manual, when delivering items to guest rooms
• Report any unusual circumstances to your supervisor.
• Offer all assistance possible to your guests
• Immediately report to your supervisor or the housekeeping office any damage of furniture or furnishings
• Maintain equipment in good condition. Report all maintenance problems to the housekeeping department
• Good rapport with fellow employees and reflect positive attitude.  Provide a teamwork atmosphere.
• Perform other housekeeping job duties asked of you during your shift.
• Must follow proper grooming and dress standards set forth by the Employee Handbook.
• Maintain open line of communication with supervisor, other housekeeping staff, as well as all other departments
• Understand and abide by environmental practices of the resort. (green mission statement, actively participate in resort and departmental recycling program, etc)

EDUCATION/EXPERIENCE

• Housekeeping experience preferred.
• Must possess current valid Michigan Drivers License and be insurable by the GTRS standards.

OTHER SKILLS AND ABILITIES

• positive, upbeat, energetic, team oriented, professional
• Good customer service skills as there will be frequent contact with other employees and guests.
• Ability to multi-task.
• Must be able to meet firm deadlines.

SUPERVISORY RESPONSIBILITIES (If applicable)

TYPICAL PHYSICAL DEMANDS

•   Frequently required to use hands to finger, handle, or feel and talk or hear.
•   Frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
•   Constant walking/standing. 
•   Must occasionally lift and/or move up to 50 pounds. 
• Ear pieces must be worn at all times so as to not interfere with our guests’ stay.

TYPICAL MENTAL DEMANDS

• Comprehend and follow instructions
• Perform assigned tasks and meet stressful deadlines
• Interact with coworkers in written form
• Communicate orally
• Make decisions
• Comfortable working with large groups of people.

WORKING CONDITIONS

The noise level in the work environment is usually loud.

COMMENTS

Native American Preference will apply.  Must be able to pass a background investigation and a Drug Screen as a condition of employment.  Must be able to work flexible hours and take on additional responsibilities when asked.  Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Management retains the right to add or to change the duties of the position at any time.  Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.