Senior Insurance Claims Manager

Areas of Responsibility:

Proactive management of incident reporting, claims and litigation tracking for LMDP, C&C, LMXD and LMFM.  Meet claims-related department objectives and goals to drive risk mindset across the portfolio.

In addition to the outlined responsibilities and qualifications, this position is ideal for someone seeking managerial experience, as they will play a crucial role in the hiring process for a newly created position that will report into them. The incumbent will contribute insights and recommendations to ensure the selected candidate aligns with the team's needs and goals.

• Investigate and manage incoming incident reports, claims and litigation.  Work with the site safety director, project site teams and property managers, construction and development project managers, legal department and ensure proper reporting practices and record keeping, providing training when necessary.
• Work directly with and provide documents / information requested by insurance adjusters, insurance brokers and internal and external legal counsel. Ensure proper coverage, reporting and documentation of each file
• Manage data analytics software in order to perform root cause analysis and understand trends across the portfolio, to inform loss prevention and control strategies. Evaluate and develop strategies to better leverage software tools to drive improved decision making.
• Interact with business partners within the company and outside the company (subcontractors, development partners, vendors, design consultants, tenants, adjusters defense counsel and insurance brokers / underwriters).
• Plan, lead and guide all incident, claims and litigation operations and activities essential to the timely and accurate reporting, processing, and handling of claims; and the prompt and equitable resolution of 1st party claims.
• Work with HR and Legal to manage employee claims
• Review and/or investigate all possible lack of coverage claims, reservation of rights, denials and disclaimers; and following-up as needed to resolve. 
• Mentor and train new and existing staff to develop skills and keep staff informed of industry standards and changes.
• Conduct periodic meetings to ensure all staff is included in the investigative process
• Maintain Claims Manual and train staff on this manual and its processes.
• Coordinate and cooperate with all internal departments on claims needs.
• Participate in meetings with other departments to establish relationships, discuss reporting procedures, department services, address specific needs, and/or to conduct claims reviews, as needed.
• Participate in meetings with insurance brokers, carriers, and consultants to establish relationships and/or conduct claims reviews and build other deliverables, as needed.
• Must be able to communicate effectively in both written and verbal communications.
• Must be able to evaluate and implement a process, collect documents within a designated timeframe, and escalate issues to the appropriate parties on a timely basis within the position’s delegations of authority 
• Maintain positive attitude and takes a proactive approach to job responsibilities.
• Demonstrate passion for learning and improvement.
• Demonstrate dedication to L+M staff and clients.
• Prior experience working for a construction company and familiarity with construction terminology is useful.
• Prior experience working for a property management company and familiarity with property terminology is useful.
• Prior experience with underwriting and claims is useful.
• Knowledge of OCIPs and CCIPs is a plus.
• Knowledge of NY Labor Law.
• Negotiation and litigation management skills.

Minimum Education Requirements:

• Bachelor’s degree in Insurance, Risk Management, Finance, Business Administration or similar program or a minimum of seven years’ experience in insurance or risk management with emphasis on construction claims; or an equivalent combination of education, training and/or experience.
• Associate in Claims (AIC) is desired.
• Construction Risk and Insurance Specialist (CRIS) certification is desired.
• New York State Property and Casualty Broker’s License is recommended.

Minimum Years of Experience Required:

• A minimum of 7 years of residential and/or commercial construction experience is required.

Additional Knowledge, Skills and Abilities:

• MS Word, Outlook and Excel are required.
• Claims RMIS is desired.
• SafetyNet, Salesforce, Timberline and Timberscan is useful.