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Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: • Responds to telephone inquiries and complaints using standard scripts and procedures • Gathers information, researches/resolves inquiries and logs customer calls • Communicates appropriate options for resolution in a timely manner • Informs customers about services available and assesses customer needs • Provides functional guidance, training and assistance to low ...Read more about Clerk-Call CenterMore
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Market Street-SEPTA, 1835 Market Street, Philadelphia, PA, USA ● Req #19Monday, August 28, 2017Summary of responsibilities: The Customer Service Analyst (CSA) is to provide efficient handling, investigation, and resolution of Customer requests for support with NPT fare media and devices, Customer inquiries, complaints, discrepancies, and potential fare disputes. The CSA is also responsible for any outbound CSR requirements. Key Responsibilities: • Point Customer Service agent with specific training and contacts to support Transit Benefit program; • Be responsible for set-up, processing an ...Read more about Clerk-FullfillmentMore