Customer Service Coordinator

These are just a few of the benefits you can expect from working with Savage:      

• Excellent Medical, Dental, and Vision Insurance 
• 401k with match
• PTO and paid Holidays
• Outstanding Culture
• Wellness Activities
• Team member Discount Program

What you will be doing

• Manage customer orders and inventory systems  
• Answering phones and assisting with customer needs
• Enters customer orders and rail car shipments in inventory 
• Insure all rail cars Inbound and Outbound inspections are completed
• Scaling trucks in and out for load weights
• Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist, Truck Departure Checklist)
• Preparing load schedule for next day’s loads
• Enter heating charges in inventory systems
• Provide Safety Briefing to new drivers, vendors and visitors
• Contacts carriers to schedule pick up times for next day’s loads
• Follows company/customer policies and procedures (i.e. internal controls, record retention, verification, etc.)

Requirements of a successful Coordinator

• Ability to follow directions (written and verbal)
• Attention to detail, self-motivated, and good organizational skills
• Ability to multi-task
• Knowledge of MS Office Suite to include Word, Excel, and Power Point, Outlook
• Anticipates customer needs
• Excellent customer service skills
• Identify problem areas with customers and work with manager to develop a resolution
• Conducts themselves in a professional manner at all time
• High School Diploma or GED equivalent 

Here are some of the physical requirements of this role

• Coordinator will work on-site
• Must be able to sit for long periods of time

• A complete job description is available upon request
• Savage is an Equal Opportunity Employer and maintains a drug-free workplace
• California Residents Job Application Privacy Notice
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