IT End User Specialist 3

Job Summary

Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

Job Duties

• Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors
• Administration of Active Directory On-Premises, Azure AD, and various other Microsoft cloud services
• Research and develop solutions for emerging problems
• Install and configure software or hardware updates or patches
• Evaluate and resolve network connectivity or communications systems issues
• Develop and maintain documentation related to systems or workstations and may provide user training
• Ensure systems and workstations are compliant with organizational policies and security standards
• May set up and deploy new user workstations or accounts
• May assist with IT asset tracking
• Complete all necessary documents fully and accurately
• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
• Follow all Safety, Environmental and Quality policies and procedures
• Travel time ~25%
• Perform other duties as assigned
• position is fully onsite at one of our locations

Experience and Education

• Perform work under minimal supervision
• Familiarity with Windows 11 and Microsoft Server environments
• Handle complex issues and problems and refer only the most complex issues to higher-level staff
• Possess comprehensive knowledge of subject matter
• Typically require a bachelor's degree and 4 to 6 years of experience

Competencies/ Skills

• Advanced verbal and written communication skills
• Computer skills
• PowerShell scripting
• Project scheduling skills
• Planning skills
• Technical expertise
• Problem-solving skills
• Customer service-oriented mindset