IT End User Specialist 3

Buffalo, État de New York, États-Unis ● Mooresville, Caroline du Nord, États-Unis ● Saegertown, PA 16433, États-Unis Numéro de demande 3796

20 juin 2024

MacLean-Fogg is a globally recognized leader in the design and manufacture of innovative fastener solutions, engineered components, and advanced manufacturing systems for the automotive and industrial sectors. With a rich history dating back to 1925, we are a family-run company that takes pride in our heritage while embracing the future through continuous innovation and a commitment to sustainability. Our diverse product offerings and our commitment to quality and customer satisfaction have solidified our reputation as a trusted partner in the industry. As we continue to expand our global footprint, we remain dedicated to fostering a collaborative and inclusive work environment that empowers our employees to thrive and make a meaningful impact. Join us at MacLean-Fogg as we build on our legacy of excellence and shape the future of manufacturing.

Job Summary

Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.

Job Duties

Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors
Administration of Active Directory On-Premises, Azure AD, and various other Microsoft cloud services
Research and develop solutions for emerging problems
Install and configure software or hardware updates or patches
Evaluate and resolve network connectivity or communications systems issues
Develop and maintain documentation related to systems or workstations and may provide user training
Ensure systems and workstations are compliant with organizational policies and security standards
May set up and deploy new user workstations or accounts
May assist with IT asset tracking
Complete all necessary documents fully and accurately
Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
Follow all Safety, Environmental and Quality policies and procedures
Travel time ~25%
Perform other duties as assigned
position is fully onsite at one of our locations

Experience and Education

Perform work under minimal supervision
Familiarity with Windows 11 and Microsoft Server environments
Handle complex issues and problems and refer only the most complex issues to higher-level staff
Possess comprehensive knowledge of subject matter
Typically require a bachelor's degree and 4 to 6 years of experience

Competencies/ Skills

Advanced verbal and written communication skills
Computer skills
PowerShell scripting
Project scheduling skills
Planning skills
Technical expertise
Problem-solving skills
Customer service-oriented mindset

MacLean-Fogg Company s'est engagée de longue date à offrir des chances égales d'emploi à tous ses associés et candidats à un emploi. MacLean-Fogg Company estime que toutes les personnes ont droit à l'égalité des chances en matière d'emploi et ne fait aucune discrimination à l'encontre de ses employés ou de ses candidats, en raison de la race, de la couleur, du sexe, de l'orientation sexuelle ou affective, du statut de partenaire domestique, de la religion, de l'origine nationale, du statut de citoyen , état matrimonial, invalidité, statut de vétéran, âge ou tout autre statut de groupe protégé.

Autres détails

Famille d'emplois IT
Type de paie Salaire

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Buffalo, État de New York, États-Unis
Mooresville, Caroline du Nord, États-Unis
Saegertown, PA 16433, États-Unis