Temp Financial Services Call Center Supervisor (Remote)

Job Title: Financial Services Call Center Supervisor (Temporary, Up to 6 Months)

Location: Remote

Pay rate:  $28/hr - $32/hr depending on experience and location

Shift Hours: Monday - Friday 8:00AM EST - 5:00PM EST / 10:00AM EST - 7:00PM EST

Position Overview: We are seeking an experienced and motivated Financial Services Call Center Supervisor to join our team on a temporary basis (up to 6 months).

In this fully remote role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. 

This position requires strong leadership skills, a deep understanding of financial services, and a commitment to fostering a positive work environment.

***Experience mentoring and managing 100% remote call center teams is a plus***

Key Responsibilities:

• Supervise and mentor a team of call center representatives, providing guidance, support, and performance feedback.
• Monitor team performance and implement strategies to improve efficiency, productivity, and customer satisfaction.
• Ensure compliance with company policies, procedures, and regulatory requirements within the financial services industry.
• Conduct regular team meetings to communicate updates, share best practices, and encourage team collaboration.
• Assist in the training and onboarding of new staff members, promoting a culture of continuous learning.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Analyze call center metrics and prepare reports to track team performance and identify areas for improvement.
• Collaborate with management to develop and implement operational strategies that enhance service quality.

Qualifications:

• Minimum of 3 years of experience in a call center environment, with at least 1 year recently in a team lead or supervisory role.
• Strong knowledge of financial products and services.
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a diverse team.
• Proficient in call center technology and metrics analysis.
• Strong problem-solving skills and the ability to manage conflict effectively.