Temp Financial Services Call Center Supervisor (Remote)

Virtuel Numéro de demande 27136
23 septembre 2024

Job Title: Financial Services Call Center Supervisor (Temporary, Up to 6 Months)

Location: Remote

Pay rate:  $28/hr - $32/hr depending on experience and location

Shift Hours: Monday - Friday 8:00AM EST - 5:00PM EST / 10:00AM EST - 7:00PM EST

 

Position Overview: We are seeking an experienced and motivated Financial Services Call Center Supervisor to join our team on a temporary basis (up to 6 months).

In this fully remote role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. 

This position requires strong leadership skills, a deep understanding of financial services, and a commitment to fostering a positive work environment.

***Experience mentoring and managing 100% remote call center teams is a plus***

 

Key Responsibilities:

  • Supervise and mentor a team of call center representatives, providing guidance, support, and performance feedback.
  • Monitor team performance and implement strategies to improve efficiency, productivity, and customer satisfaction.
  • Ensure compliance with company policies, procedures, and regulatory requirements within the financial services industry.
  • Conduct regular team meetings to communicate updates, share best practices, and encourage team collaboration.
  • Assist in the training and onboarding of new staff members, promoting a culture of continuous learning.
  • Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
  • Analyze call center metrics and prepare reports to track team performance and identify areas for improvement.
  • Collaborate with management to develop and implement operational strategies that enhance service quality.

Qualifications:

  • Minimum of 3 years of experience in a call center environment, with at least 1 year recently in a team lead or supervisory role.
  • Strong knowledge of financial products and services.
  • Excellent communication and interpersonal skills.
  • Proven ability to lead and motivate a diverse team.
  • Proficient in call center technology and metrics analysis.
  • Strong problem-solving skills and the ability to manage conflict effectively.

Autres détails

  • Type de paie À heure
  • Taux min. à l'embauche 28,00 $
  • Taux max. à l'embauche 32,00 $
  • Déplacement requis Non
  • Pourcentage de déplacements 0
  • Pourcentage de télétravail 100
  • Études requises Études secondaires