Guest-Centric Service Trainer

The Guest Focused Service Trainer is responsible for coaching all new and current Service associates to provide an exceptional and continuous guest experience. The key role is to train the participants in Automotive Technology, Concepts and Functions of Components.

Duties/Responsibilities

Provides weekly training to all new Service guest facing team members on Asbury’s Guest Focused Training

Prepares all necessary student materials prior to the start of the classroom

Displays energy, enthusiasm and the ability to engage new hires

Engages team members in challenging and meaningful classroom training

Cultivates a friendly learning environment

Promotes classroom interaction and activity; addresses challenges in the classroom setting with a positive demeanor

Solves problems quickly, while multitasking

Submits a summary of weekly classroom activities

Clearly communicate Asbury’s Mission, Vision and expectations

Knowledgeable in latest Asbury technology

Knows, understands, and promotes Asbury’s policies and compliance

Serves as a role model, coach and trainer to all new and current team members

Drives and motivates others toward providing an Exceptional Service Experience

Takes a vested interest in new hires and conducts regular follow up

Communicates and works with Team Specialists, Production Managers, Guest Service Managers to understand business challenges and works to resolve them through future training

Provides regular feedback to the Guest Service Managers and Team Specialists regarding current class attendees and program changes

Performs other related duties to benefit the mission/vision of the organization

Education & Experience

Minimum 2 to 3 years as Technical Trainer or Lecturer in Automotive

Fully conversant and able to work in all Microsoft Office Programs

Excellent inter personal skills and presentation skills

Able to explain complex Automobile Theories in simple understandable manner to the Trainees

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

INDOTHER