Credit & Collections Coordinator

Purpose:

• Provide administrative support for day-to-day operations of the credit department.
• Set up, process, and monitor credit applications, including follow-up until completion.
• Maintain excellent internal and external customer service.
• Manage customer accounts and ensure accurate recording and filing of credit data.

Key Responsibilities:

• Setup, process, and monitor progress.
• Process and follow up on references for credit applications.
• Audit new customer account files for completion.
• Provide excellent customer service internally and externally.
• Respond promptly to customer invoice requests.
• Research invoice short pays and follow up to resolution.
• Maintain and follow up on customer needs.
• Set up customer accounts and maintain master customer file.
• Ensure verification and documentation of customer taxability.
• Process non-sufficient funds checks and update customer accounts.
• Maintain monthly tax reports and communicate with customers and the sales team about expiring tax permits.
• Review accounts receivable records and investigate discrepancies or errors.
• Maintain aging reports and handle credit memos.
• Access and protect highly confidential information, sharing only with authorized personnel.
• Knowledge and Experience:
• High School graduate / GED.
• Previous experience with credit/collections is preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Effective verbal and written communication skills.
• Ability to learn and use Ben E. Keith applications.
• Valid driver’s license required.

Skills and Attributes:

• Customer-focused.
• Professionalism, positive attitude, and adherence to dress code.
• Ability to present information and respond to questions from managers, clients, and customers.

Work Schedule:

• Monday through Friday, 8 a.m. to 5 p.m.
• Flexibility to adjust the schedule as needed for business requirements.
• Must be 18 years or older.

Physical Requirements:

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• Occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities: close vision, color vision, and ability to adjust focus.
• Occasionally exposed to wet and/or humid conditions.
• Moderate noise level in the work environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions