Director Of Facilities & Security

DIRECTOR OF FACILITIES & SECURITY

The Director of Facilities & Security at The Luxury Collection Manhattan Midtown will be accountable for all aspects of engineering & security activities and projects for the hotel. S/he will ensure all engineering & security projects, initiatives and processes are in conformance with the hotel's established policies and procedures. S/he will utilize best practice engineering & security methods and provide expert technical guidance for engineering initiatives. S/he will incorporate components, materials, and tools that result in a cost-effective and quality method including managing overall engineering budget and costs. 

Responsibilities

• Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures, and Loss Prevention Standards.
• Create, approve and post all Engineering staff schedules according to Highgate Hotel standards.
• Create and adhere to an annual budget for the department.
• Develop financial forecasts and actively participate in monthly profit/loss review meetings.
• Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
• Ensure the hotel is in compliance with all local, state and federal laws.
• Create and implement a preventative maintenance program for all hotel equipment.
• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.
• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
• Assist as necessary with special projects and renovations.
• Actively participate in energy conservation programs.
• Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Ensure compliance with the Americans Disabilities Act (ADA).
• Educate staff on the Hazardous Chemical Program (OSHA) and other related safety programs
• Administer all vendor contracts controlled by the engineering department.

• Develop and implement the organization's cybersecurity strategy, policies, and procedures.
• Ensure the security of the organization's digital assets, including data, applications, and infrastructure.
• Oversee the identification, assessment, and mitigation of security risks and vulnerabilities.
• Lead incident response efforts to address security breaches and threats.
• Collaborate with compliance and legal teams to ensure adherence to regulatory requirements and standards.
• Promote a security-first culture across the organization through training and awareness programs.

Qualifications

• High school diploma or equivalent required
• Holds applicable certificates (CPO, CPR, EPA, etc)
• At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience.
• Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Stationary Engineer’s license if required by local code.
• HVAC, electrical, plumbing, boiler operations, and general maintenance skills required.
• Knowledge and ability to read P&L, budget, financial statements
• Substantial knowledge of local laws and building codes
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Union Hotel Experience Prefer