Global Readiness Specialist - Mandarin Speaker
Kuala Lumpur, Territorio Federal de Kuala Lumpur, Malasia
Sol. nº 6552
jueves, 13 de junio de 2024
Primary Responsibilities:
Answer queries via phone and email. Make outbound calls as and when required.
Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)
Prepare the test centers before they go Live for conducting Exams.
Keep self-updated on training, new initiatives and latest updates.
Actively work to meet/exceed the desired metrics/parameters.
Create and document cases as and when required.
Create and Maintain Reports for Clients (Excel).
Perform hardware and software installations.
Knowledge, Experience & Skills:
- Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor’s Degree in Computer Science / Information Technology or equivalent is preferred.
- Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.
- Good communication in oral and written English.
- Able to speak and write in Mandarin.
- Intermediate level troubleshooting and installation of Windows operating systems/ Software.
- Intermediate level understanding of networking concepts, devices and troubleshooting.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
- Advanced knowledge of test center applications. Ability to learn and support new applications/Clients.
- Basic computer skills in MS office products - Word, Excel, PowerPoint.
Additional Notes:
Working Hours: 9.00am - 6.00pm
Otros detalles
- Tipo de pago Por hora
- Kuala Lumpur, Territorio Federal de Kuala Lumpur, Malasia