Global Readiness Specialist - Mandarin Speaker

Primary Responsibilities:

 Answer queries via phone and email. Make outbound calls as and when required.
 Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)
 Prepare the test centers before they go Live for conducting Exams.
 Keep self-updated on training, new initiatives and latest updates.
 Actively work to meet/exceed the desired metrics/parameters.
 Create and document cases as and when required.
 Create and Maintain Reports for Clients (Excel).
 Perform hardware and software installations.

Knowledge, Experience & Skills:

• Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor’s Degree in Computer Science / Information Technology or equivalent is preferred. 
• Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred. 
• Good communication in oral and written English. 
• Able to speak and write in Mandarin.
• Intermediate level troubleshooting and installation of Windows operating systems/ Software. 
• Intermediate level understanding of networking concepts, devices and troubleshooting. 
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it. 
• Advanced knowledge of test center applications. Ability to learn and support new applications/Clients. 
• Basic computer skills in MS office products - Word, Excel, PowerPoint.

Additional Notes:

Working Hours: 9.00am - 6.00pm