Director of Sales/Key Accounts

Job Summary

The Director of Sales/ Key Account Manager is responsible for executing the go-to market strategy for the business, which includes “owning” the end user, working with our distribution partners and sales agents, conducting market research (new products and/or markets) and resolving the day-to-day issues of your territory and customer base. This position champions the customer while protecting the interests of the company and knows the products and its applications.  The Director of Sales is highly organized, personable, enthusiastic, self-motivated, customer focused, a good team player and has superior communication skills.

Job Duties

• Build and maintain close relationships with the end customer – solve their problems and convert them to our products
• Product training and support
• Be the interface to the customer for quality matters and drive them to resolution
• Work with engineering on new product development by articulating the opportunity, providing key market intelligence, and interfacing with the customer
• Utilize our distribution partners to help achieve our business plan.
• Analyze sales data for your customer base and highlight/address any problem areas
• Support the day-to-day activities of Customer Service and address any issues they escalate
• Support Accounting with respect to credits or past due receivables
• Support Purchasing with dead stock and forecasting for inventory planning
• Support pricing rollouts
• Participate in trade shows
• Travel 50%-75% nationally
• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
• Follow all Safety, Environmental and Quality policies and procedures
• Perform other duties as assigned

Experience and Education

• Proficiency in MS Office
• Typically require a bachelor's degree
• Five years’ minimum sales experience
• Industry knowledge and existing customer relationships in Broadband / MSO / CATV desired

• Knowledge of the market, customer base, distribution channel and competitive landscape
• Knowledge of the products - key design features, benefits, and application

Competencies/ Skills

• Oral and written communication skills
• Analytical thinking skills
• Strategic thinking skills
• Leadership skills